They could have included them in the price of the room.ĭespite these little things, overall the hotel is a nice place for a short stay.
I was expected to wait in my room at 2pm for them to confirm the therapist was coming!! So I insisted for the receptionist to call the therapist to confirm and when she eventually did she told me that the salon was closed and no therapist was working that day!!Īnother little thing was the 89 Pesos they added to my bill for a cheap glass I broke in my room and the 50 Pesos for pool towels. I was told that it will be confirmed at 2pm when the massage parlour opens. The next morning I tiried to confirm that someone was definitely coming at 2pm after my friends experienced long wait and cancellations the day before. Isabela Zen Hotel: Zen Hotel A Place to Stay In Santiago City - See 41 traveler reviews, 51 candid photos, and great deals for Isabela Zen Hotel at Tripadvisor. Book Isabela Zen Hotel, Santiago City on Tripadvisor: See 42 traveler reviews, 57 candid photos, and great deals for Isabela Zen Hotel, ranked 2 of 3 hotels in Santiago City and rated 4 of 5 at Tripadvisor. I also booked a massage in my room for the next day and I was assured by the receptionist that someone will come. They appear to adhere to management policies and are almost afraid to communicate these policies to the guests.įor example we wanted to make a local phone call by the reception and were willing to pay but what we were told was simply “no” that almost seemed so rude. First is for the front office staff to be more accommodating and more service oriented towards the needs of the guests and communicate better. However there were little things that could be improved. The hotel facilities are good and the staff are friendly and helpful. The manager Erick was very helpful when I requested for another room to accommodate our party. My mistake for not checking the rebooking confirmation from Agoda. However when we arrived we were given twins and double rooms with hardly any room for an extra bed! The reception insisted that the booking was for twin/double rooms. The price did not change and I was assured the rooms would be the same. 41 reviews 1 of 3 hotels in Santiago City Location 3.8 Cleanliness 4.0 Service 3.7 Value 4.2 This newest and most modern hotel is located along Maharlika Highway in the heart of Santiago City and has been uniquely designed to cater to leisure and business travelers. I changed the booking to 3 rooms and extended our stay for 3 nights. When I booked 4 rooms for 2 nights via Agoda I was given the impression (on pictures and confirmation email) that the rooms had 1 queen bed and 1 single for 3 people per room. Hotels with Complimentary Breakfast in Santiago City.
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